Shipping Policy

 

 

SNACKET Pty Ltd SHIPPING POLICY

 

ORDER PROCESSING:

All customers can expect an email within 48 hours for order confirmation. 

Items in stock will be posted within 48 hours from orders being received.

Pre Order items may take up to 10 weeks to post. A Postage email notification will be sent when order is prepared for posting.  

All orders will have a tracking email sent when item is ready for posting and label is lodged with the courier to let you know your order is on the way!

All orders will have courier notification and tracking availability (if selected/included at shipping page) for customers.

Orders will be shipped completed. If an order is a mix of in stock items and pre order items, the order will be held until it is able to be completely filled and posted in full.

DOMESTIC SHIPPING-AUSTRALIA

 

LOCAL DELIVERY

If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before 12pm AEST will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking information.

 

 FLAT RATE SHIPPING

Orders eligible for flat rate shipping currently only include delivery within Australia via various couriers depending on delivery location. Flat rate shipping will be calculated at checkout based on delivery when eligible.

 


 INTERNATIONAL SHIPPING:

We currently offer international shipping to the following countries:

Austria, Belgium, Canada, Denmark, Finland, France, Ireland, Monaco, Netherlands New Zealand, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

At this time, we do not ship outside of these countries. This can be changed at any time by Snacket Pty Ltd without notice.

 

Automatic shipping rates :

Shipping charges for International orders will be automatically calculated and displayed at checkout based on your delivery location in related to Snacket’s warehouse/storage facility.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Snacket Pty Ltd is not responsible these charges (or part thereof) if they are applied,  full responsibility for these are with the customer when order is confirmed.

 

SHIPPING RATES AND ESTIMATES:

 Automated shipping rates: Shipping charges for your order will be calculated and displayed at checkout prior to order confirmation.

Flat rate shipping: We offer Express Post flat rate shipping to most Australian postal destinations.

Shipping option

Estimated delivery

Price

Domestic post

1-8 Business days

Free

Domestic Express

1-5 Business days

$14.95 flat fee

International Post

 7-21 Business days

Calculated at checkout.

 

 

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@snacket.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution based on our return policy.

 

If you have any further questions, please don't hesitate to contact us at info@snacket.com

 

 

FAQs

Snacket food pouch aqua with lollies being poured in
Snacket food pouch aqua held up
Snacket food pouch pink held up
Snacket Pink with snacks
Snacket food pouch aqua with lollies
Snack with lolly snack
Snacket food pouch in hands
Snacket Pink opened

Can I put liquid in my pouch?

We don't recommend that liquids are placed directly into the pouch. For liquids and gels we recommend keeping them in their orginal packaging and placing them in Snacket. We also recommend that the used packaging is kept in Snacket - no more sticky fabric!

Can I put my pouch in the dishwasher?

Yes you can. We recommend placing in the top rack.

Can Snacket fit my phone?

At 105x125mm when closed, Snacket currently is not suitable to store a typical phone. We recommend keeping to Snacks and not Snaps.

Is the pouch leakproof?

No, the pouch is not leakproof. We recommend that it is used for solid food and snacks such as lollies, protein bars, nuts, dry cereal, trail mix and for liquids and gels still in their original packages.

What are the pouch dimensions?

The outside dimensions are 105x125mm. The interior volume is 300ml, or a whole 220g bag of lollies!

Is Snacket only for cyclists?

Snacket is perfect for cyclists but it is also a game changer for runners, hikers, rowers, kayakers, horse riders, trail bike riders - anyone who needs to snack on the go!

What colours are available?

Snacket currently comes in 4 exciting colours. We are constantly looking at colour options for new season looks.

Do you make anything else?

We always have great ideas being tested for the next product. Sign up to our email list to be the first to see whats next.