Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return in this time period, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Alternatively we have a 12 month return policy for faulty products. These products must be approved to be faulty by our team through documentation requested through the returns process before processing a refund, store credit or exchange.
To start a return, you can contact us at info@snacket.com. Please note that returns will need to be sent to an address provided after return approval for quality inspection.
If your return is accepted you will then be permitted to return your package for refund or exchange at your expense inclusive of shipping, taxes and duties. Items sent back to us without first requesting a return will not be accepted.
You can always contact us regarding any return questions at info@snacket.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or denied. If approved, you’ll be contacted to confirm store credit, refund on your original payment method or exchange within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@snacket.com
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
How to exercise your right of withdrawal To exercise your right of withdrawal, contact us at [your contact email] before the withdrawal period expires. You may use the withdrawal form on our [Right of Withdrawal page] or contact us directly.
Return window The 14-day withdrawal period begins on the day you, or a third party you have nominated, receive the last item in your order. If the period ends on a weekend or public holiday, it is automatically extended to the next business day.
Returning your items Once you have notified us of your withdrawal, you must return the items to us without undue delay and no later than 14 days after notifying us. Return shipping costs are at your expense.
Refunds We will refund the full purchase price, including standard delivery costs, within 14 days of receiving your return or proof of postage, whichever is earlier. Refunds are issued to your original payment method.
Exceptions The right of withdrawal does not apply to: sealed goods that are not suitable for return due to health or hygiene reasons once opened; custom or personalised items; or digital content once download has begun with your consent.